Historical Costumed Interpreter

Successful applicants will offer all visitors a unique and high-quality experience when visiting the National Justice Museum and City of Caves through expert interactive interpretation with a consistently high standard of customer care, to ensure that the organisation continues to attract and retain visitors.

Responsible to: Visitor Experience Manager

Hours: Zero hours, weekend and evening working expected

Location: National Justice Museum and City of Caves, Nottingham

Contract: Permanent, 6-month probationary period

Rate of pay: £11.44 per hour

Key Responsibilities:

• To offer a unique insight into the history and authenticity of both sites to visitors, in line with prepared information and scripts
• To act or guide at both sites when required in line with prepared information and scripts
• Be committed to the educational work, learning, and delivering all programmes to schools either at the Museum or City of Caves in line with prepared information and scripts
• To assist at Corporate events both daytime and evening in various roles in line with organisational requirements or scripts
• Be always committed to maintaining an excellent standard of customer care and service
• To carry out basic maintenance duties to ensure a safe, clean, secure environment with the highest of standards for all users of both sites, ensuring your area of work is always clean and presentable and that exhibits are well maintained
• To be fully aware of and adhere to all relevant Health and Safety and Child Protection policies
• To act as the first point of contact for visitors regarding health & safety, customer care and first aid and to be responsible for all visitors in your care.
• To maintain a safe environment for the customer and the museum collections
• To maintain the security of work areas from intruders, physical damage, and theft
• To wear and maintain costumes/uniform in line with agreed procedures
• To support the work of the Visitor Experience Manager and Learning Manager and the ethos of the organisation
• To consent to the use of images, both photographic and moving
• To assist with marketing activities including costumed leaflet distribution in the city of Nottingham
• To act professionally always
• To be dressed and ready 15 minutes before the first tour/group delivery were applicable
• To attend regular meetings and training events when requested
• Any other duties consistent with the level of the post.

Person Specification

Essential:

• Excellent interpersonal skills
• Excellent communication skills
• Previous experience of working with the public
• Excellent team player
• An interest in heritage

Desirable:

• Experience within the leisure, tourism and museum sector
• Experience in working with children and young people
• Experience of working in a learning environment
• Acting/Drama/Performance experience

Essential Attributes

• Self-Control
• Self Confidence
• Involving People
• Quality Conscious
• Enthusiasm
• Attention to Detail
• Flexibility
• Initiative
• Meeting Customer Needs

We aim to include everyone’s voice in our programme, as an equal opportunities employer we are eager to develop a workforce that represents the makeup of the city to better represent and learn with our visitors.

This is a rolling advertisement - there is no deadline to apply.

To apply: please drop in a CV and covering letter to the National Justice Museum or alternatively email amy.leggett@nationaljusticemuseum.org.uk

Unfortunately, due to the volume of applications we receive, we will only respond to candidates who have been invited to an interview.

Appointment will be subject to two satisfactory references.