Front of House Assistant

Purpose of the role

To offer all visitors a unique and high-quality experience when visiting the National Justice Museum and City of Caves through a consistently high standard of customer care, ensuring that the organisation attracts and retains visitors.

Main duties:

To include (but not limited to):

• Ensure excellent customer service skills
• The ability to deal with a diverse range of customers.
• Ensure set up of events and functions meets organisational standards.
• Organise and provide service during events and functions.
• Understand the food menus, and be able to advise the guests appropriately and accurately of dietary requirement information
• Ensure areas are cleared after events and functions.
• Organise setup of the hospitality bars ensuring that stock and the stock room is always replenished and rotated.
• Be responsible for set up and service of the bar when required.
• Take customer orders and payments as well as preparing and serving beverages.
• Understand the drink menus and being able to advise the guests appropriately of ingredients, alcohol content and allergy/dietary requirements.
• Be comfortable and confident in asking for ID when serving alcohol, in line with the Think25 guidance
• Have a flexible attitude to work.
• Cover the Reception desk at both locations in line with our customer service policy
• Any other duties consistent with the level of the post.

• Assisting in the shop at both sites
• Replenish stocks in the shop at both locations
• Assist with the monthly retail stock take at both locations

Person Specification:

• Customer Service skills
• Flexible
• High attention to detail
• Team player
• Willingness to learn and improve
• The ability to use your own initiative to solve problems
• IT Literate in Word and Excel
• English GCSE Pass Grade

Responsible to: Visitor Experience Manager
Hours: Zero hours, weekend and evening working expected
Location: National Justice Museum and City of Caves
Contract: Permanent, 6=month probationary period
Rate of pay: £11.44 per hour

Download the full job description
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Timeline and application process

To apply: send your up-to-date CV and a covering letter or record a video application illustrating how your experience and skills meet the criteria in the person specification to amy.leggett@nationaljusticemuseum.org.uk If you have any questions about the role, please feel free to message Amy.

Closing date: Sunday 27th October, 5pm. Interviews will take place in early November 2024.

Appointment will be subject to two satisfactory references.